Shipping Policy

Services Delivery Policy

Please note that Focus Consultants does not deliver any physical goods to clients. 

1. Service Consultation Process:

Upon successful scheduling and payment, customers will receive confirmation of their consultation appointment.

Consultation sessions will be conducted virtually through [Zoom, Google Meet, or in person] as agreed upon during scheduling.

2. Consultation Duration:

Consultation sessions are scheduled as specified during the booking process.

Additional time may be available upon request and will be billed accordingly.

3. Communication and Confirmation:

Customers will receive a confirmation email with details of their scheduled consultation, including the date, time, and virtual meeting link.

4. Rescheduling and Cancellation:

Customers can reschedule or cancel their consultation session up to 2 hours before the scheduled time.

Late cancellations or no-shows may be subject to a cancellation fee.

5. Preparation for Consultation:

To make the most of the consultation, customers are encouraged to prepare any relevant documents or questions in advance.

Any specific requirements for the consultation will be communicated prior to the scheduled session.

6. Consultation Report:

Following the consultation, a summary or report may be provided to the customer, outlining key points discussed and any recommendations made during the session.

7. Confidentiality:

All information shared during the consultation will be treated with the utmost confidentiality.

Our consultants adhere to strict privacy and ethical standards.

8. Technical Requirements:

Customers are responsible for ensuring they have the necessary technology and internet connection to participate in the virtual consultation.

Any technical issues experienced during the consultation should be addressed promptly with our customer support.

9. Satisfaction Guarantee:

We strive to provide valuable and insightful consultations. If a customer is dissatisfied with the consultation, they may contact our customer support team to discuss their concerns.

10. Feedback and Reviews:

We welcome feedback from our customers to continually improve our consultation services.

Customers may be invited to provide reviews or testimonials, which may be used for promotional purposes with their consent.

If you have any questions or concerns regarding our online education consultation services delivery policy, please contact our customer support team at [email protected]

Thank you for choosing Focus Consultants for your education consultation needs!